Client
NAVIGATING YOUR PATH TO SUCCESS
At MyIdeas, we believe in building lasting relationships through a clear and structured client journey that exceeds expectations.
The client journey framework is designed to deliver a holistic and personalised experience, ensuring that from first contact to final delivery and beyond, every interaction with MyIdeas adds value and builds towards your strategic goals.
MYIDEAS CLIENT JOURNEY
Here’s how we ensure every client has a seamless, productive and rewarding experience from start to finish.
DISCOVERY PHASE
Initial Contact – Clients contact us via our website, phone or email and are promptly greeted by our dedicated Client Services team.
Consultation – We schedule a consultation, either in person or online, to understand your goals, challenges and the scope of your project.
Needs Assessment – Our team will conduct a thorough needs assessment to ensure that our services are perfectly aligned with your objectives
STRATEGY DEVELOPMENT
Strategic Planning – Based on discovery insights, our experts create a tailored strategy that addresses your specific marketing, design or communications needs.
Proposal Presentation – We present a detailed proposal outlining the strategy, expected outcomes, timeline and budget.
Feedback and adjustments – We encourage feedback and make necessary adjustments to ensure the strategy fully meets your expectations.
IMPLEMENTATION PHASE
Project Kickoff – Once the strategy has been refined and approved, we officially launch the project. A dedicated project manager is assigned to oversee all aspects of the implementation.
Regular Updates – Throughout the implementation, we maintain open lines of communication, providing regular updates and adapting to new insights or changes in strategy as required.
Quality Assurance – Our Quality Assurance team ensures that every output meets our high standards and your requirements.
REVIEW AND REFINEMENT
Delivery of initial deliverables – We present the initial results of our work, from campaign results to design elements, depending on the service provided.
Client Review – You review the deliverables and provide feedback. This is a critical step in ensuring that the final products are perfectly aligned with your vision.
Refinements – Based on your feedback, the necessary refinements are made to perfect the deliverables.
FINAL DELIVERY AND FOLLOW-UP
Final Delivery – Once refinements are complete, we deliver the final product.
Performance Analysis – For projects such as digital marketing campaigns, we conduct a performance analysis to review effectiveness and discuss potential adjustments for future strategies.
Client Satisfaction – We ensure client satisfaction through a follow-up meeting or phone call to discuss the success of the project and any further requirements.
ONGOING SUPPORT AND RELATIONSHIP BUILDING
Ongoing Engagement – We provide ongoing support and services to adapt to your evolving needs and help you grow and succeed.
Long-term Partnership – Our goal is to build a long-term partnership and become a trusted advisor you can rely on for future projects and strategic insight.
OUR CLIENTS
ARE YOU READY TO TAKE YOUR BUSINESS TO THE NEXT LEVEL?
We’d love to hear about your projects and discuss how we can help turn your ideas into reality. Whether you need a full-service marketing strategy or targeted campaign support, we’re here to help you succeed.